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FAQs
What are your shipping times?
What are your shipping times?
Orders are processed within 24β48 hours. Average delivery time is 5β10 business days, depending on your location
Do you ship internationally?
Do you ship internationally?
Yes, Veeloma is an international online store. You can place an order from almost anywhere in the world
Can I return a product if Iβm not satisfied?
Can I return a product if Iβm not satisfied?
Yes, you have 14 days after receiving your order to return the item. It must be unused and in its original condition
What are your customer service hours?
What are your customer service hours?
Our customer service team is available seven days a week to assist you. Opening hours are: Monday to Friday from 10:00 AM to 10:00 PM, and Saturday β Sunday from 11:00 AM to 6:00 PM. We strive to respond to all inquiries within a maximum of 24 hours.
Where is your warehouse located?
Where is your warehouse located?
Our warehouse is located in China, from where we ship products to our international customers
Is the quality of products from China good?
Is the quality of products from China good?
We are committed to selecting high-quality products. Nowadays, many major retailers sell products manufactured in China, and the quality is generally very good. At Veeloma, we strive to provide products that meet your expectations in terms of quality and satisfaction
What payment methods do you accept?
What payment methods do you accept?
We accept payments by credit card, Visa, Mastercard, PayPal, and Twint. We do not offer cash on delivery
How can I track my order?
How can I track my order?
Youβll get a tracking number by email once your order is shipped. Tracking updates appear after your parcel reaches your local post office